Guest Service Agent Hotel Burg

Job Category: Front Desk

Requisition Number: GUEST
019740

• Posted :
  September 12, 2026
• Full-Time
• On-site
• Rate : $19 USD per hour

Showing 1 location

Leesburg, VA 20175, USA

Hotel Burg is excited to welcome a passionate Guest Service Agent to our team! This role is perfect for someone who thrives on creating memorable, personalized experiences for every guest. We’re looking for a warm, charismatic professional who brings energy, dedication, and outstanding communication skills to every interaction. As a key member of our Front Office Team, you’ll play an essential role in shaping exceptional stays and leaving lasting impressions.

This is a full-time, on-site, non-exempt position that reports to the Rooms Manager .
The compensation for this position is $19 per hour.

At Hotel Burg, we believe in creating an atmosphere that feels like a second home and is enriched with the comforts of a country retreat. Discover unparalleled luxury at Hotel Burg, from our meticulously designed rooms to our one-of-a-kind roof top experience, as well as our one-of-a-kind Private Member Club. Immerse yourself in a lifestyle well lived.

Who We Are

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

What
You'll Do:

Here are some of the tasks you'll be responsible for daily:

• Provide exceptional personalized customer service and experiences to guests.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Provide support to guest services leaders and the entire hotel team.
• Create a warm and welcoming atmosphere.
• Assist with guest transportation needs, directions, and luggage handling.
• Be familiar with Hotel Burg website, area attractions and offer suggestions about local activities (recreation, dining, shopping, etc.), as well as the list of daily events and individual group events.
• Assist guests with future reservation needs.
• Maintain a presentable lobby area to include both the Guest Services and Front desk area, including vehicles.
• Maintain proper inventory of retail sales gift items and reorder as needed.
• Coordinate the pickup, storage, and distribution of retail sales items.

Qualifications and Skills

• Previous hotel experience (preferred)
• Previous customer service experience (preferred).
• Passion for hospitality and providing excellent guest service
• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• The ability to work in a fast-paced, energetic environment.
• Ability to think on your feet and work calmly under pressure.
• A passion for customer service and excellent customer services skills.
• A positive attitude and a willingness to learn and grow your skills.
• Ability to use the POS system to process bills and taking payment.
• Ability to lift/carry 30+ pounds.

What's in it for you

• Generous health, dental and vision insurance, plus 401K.
• Access to early wages!
• Access to free virtual fitness classes and discounted in-person memberships
• Gifted PTO on Day 1 (available to use after 90 days of employment) + paid holidays
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our…