VTC Server Administrator

Core Responsibilities

• System Management: Deploy, patch, and monitor enterprise VTC and VoIP systems, ensuring seamless performance and uptime.
• Incident Troubleshooting: Diagnose and resolve connectivity, audio, and video issues, minimizing downtime for daily operations.
• User Support and White-Glove Service: Assist VIPs and leadership with conference setups, active meeting monitoring, and equipment orientation.
• Security and Compliance: Enforce organizational IA policies by performing vulnerability scans and applying cybersecurity compliance configurations (e.g., DISA STIGs). Risk Management Framework experience preferred.
• Infrastructure and Upgrades: Manage hardware life cycles, recommend technology refreshes, and maintain updated network and capability diagrams.

• Experience: 3 to 5 years of hands‑on VTC or systems administration experience.
• Technical Proficiency: Deep understanding of Cisco, Polycom, or similar AV/VTC codecs and infrastructure, Session Initiation Protocol (SIP), and control tools like Cisco Tele Presence Management Suite (TMS).
• Security Clearance: Requires Minimum Active DoD Secret clearance.
• Certifications: DoD 8570 compliance (such as CompTIA Security+ or CCNA).