AI Technical Program Manager

Job Title:

AI Technical Program Manager

Location:

Leesburg, VA
Type:
Contract (long-term)
Compensation: $150- 200K
Work Model:
Hybrid – onsite and remote

• Lead and coordinate the implementation of Service Now AI Control Tower (AICT) projects, ensuring alignment with enterprise AI governance frameworks and risk management policies.
• Manage cross-functional teams, including service providers, vendors, and internal stakeholders, to deliver technical solutions on time and within scope.
• Develop and maintain program plans, milestones, dependencies, RAID logs, and KPIs to ensure successful project execution.
• Establish governance processes, decision forums, and stakeholder communication channels to facilitate project transparency and accountability.
• Translate enterprise AI policies into actionable Service Now workflows, controls, and dashboards to support compliance and operational efficiency.
• Oversee integration efforts between Service Now and various AI platforms, model providers, and security tools to ensure secure and seamless data flow.
• Facilitate lessons learned and continuous improvement initiatives throughout the project lifecycle.
• Manage scope, schedule, quality, security, and compliance risks; resolve technical and operational blockers to maintain delivery momentum.
• Lead and mentor project teams and manage vendor relationships to ensure quality and performance standards are met.

• Proven experience in implementing or leading enterprise Service Now AI Control Tower (AICT) initiatives, including AI lifecycle management and governance.
• Strong knowledge of Service Now architecture, CMDB/CSDM, ITSM/ITOM, GRC/IRM, integrations, APIs, and reporting tools.
• Hands-on experience with AI and GenAI, LLMs, model lifecycle, AI observability, and related security considerations such as prompt injection and data leakage.
• Experience integrating Service Now with AI platforms, security tools, data platforms, and enterprise applications.
• Excellent program management skills, including development of plans, KPIs, and stakeholder management for executive reporting.
• Strong leadership abilities to manage multiple cross-functional teams and vendors effectively.
• Relevant certifications such as Service Now Certified System Administrator, Implementation Specialist, PMP, or SAFe/Agile are highly preferred.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is required; advanced certifications in AI governance/risk are a plus.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.