Store Leader: Build Teams, Boost Sales, Elevate Service

Position Summary

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

• Manage store hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding new team members to Lids.
• Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives and the success of their stores and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards (e.g., company dress code).
• Perform people‑related actions to update team member information, approving time off requests, shift swaps, availability, timecards, qualifications, and other employee records as needed.
• Lead and monitor the store’s ongoing training strategy, including training non‑Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support (e.g., Help Desk, HR, DSM, RD) to take appropriate action.
• Drive team engagement by ensuring team members are given recognition and continuous check‑ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
• Lead and execute Lids selling strategy to achieve KPIs, sales target, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests to "make it right" for customers.
• Manage and direct in‑store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers through employee education.
• Manage team compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
• Plan, prepare, and manage the schedule considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
• Manage business disruptions and provide operational continuity (e.g., store closures, employee absenteeism, schedule/wages, operating hours impact).
• Execute operations‑focused company‑level directives, promotions, and initiatives from Lids HQ.
• Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying functionality, facilitating updates and maintenance, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Effectively prepare the store for inventory audits and support in performing them as needed to confirm inventory accuracy.
• Drive overall store product strategy, including supervision and oversight of receiving, processing, merchandising, and exiting through purchase or transfer.
• Strategically organize the backroom to maximize efficiency, arranging product and supplies to optimize space and productivity.
• Ensure product integrity to vendor‑specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
• Lead execution…