Store Customer Service Supervisor​/Keyholder

About the Role

As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best‑in‑class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team. You will serve in a team member capacity to support the service team, merchandising, and front‑end operations, drive sales and deliver key performance metrics (KPMs).

Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store.

Perform other duties as assigned.

• Support store operations and help build a sales and service culture.
• Drive sales and deliver key performance metrics.
• Deliver outstanding customer service and resolve customer issues.
• Supervise team members and support training and development.
• Ensure compliance with laws and maintain a safe store environment.
• Maintain store safety and cleanliness standards.
• Perform additional duties as assigned.

• High school diploma or equivalent preferred.
• 1‑3 years of experience, including at least 1 year in a supervisory role within a retail setting.
• Strong interpersonal skills and a team‑player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule, including evenings and weekends.

• Must be 21 years of age or older.
• Walk, bend down repeatedly, and stand for 8‑10 hours a day.
• Climb ladders and lift 50 lbs. overhead repeatedly.
• May be exposed to various outdoor weather conditions during the workday.

We recognize our team members are our biggest asset and are committed to supporting their health and wellbeing. We offer a variety of benefits, tools, and resources through our Total Rewards program. The benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits applies.

Worker Type:
Regular

Pay Range: $19.08–$26.71 hourly

The anticipated close date of this posting is 120 days from the posted date indicated above.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Total Wine & More is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications.