Temporary Sales Support Associate

Coach is a global fashion house founded in New York in 1941, known for beautiful, enduring pieces that encourage individuality.

As part of the Tapestry portfolio, Coach remains committed to innovation and inclusivity across a global brand family.

• Welcome clients warmly and professionally, anticipating needs and offering personalized assistance.
• Act as a brand ambassador internally and within the local market, supporting social media engagement.
• Operate the POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and collaborate with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ year of prior retail experience (cashier/stock or sales), preferably in a luxury retail environment. Education and experience may be combined.
• Current knowledge of fashion trends and market competition.
• Proficiency with cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie usage, and ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (EU).

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, high‑traffic retail days, and public holidays.

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and maneuver the sales floor and stockroom.

• Courage: Provides direct, actionable feedback; faces people problems quickly and directly; takes necessary negative action when required.
• Creativity: Generates unique ideas, connects unrelated concepts, and delivers value‑added contributions in brainstorming settings.
• Customer Focus: Meets internal and external customer expectations; gathers customer information for improvement; builds trust and respect.
• Dealing with Ambiguity: Handles change comfortably; makes decisions without complete information; remains calm when in uncertain situations.
• Drive for Results: Consistently exceeds goals; focuses on bottom line; pushes self and others toward results.
• Interpersonal Savvy: Relates well at all levels; builds rapport and constructive relationships; uses diplomacy and tact; diffuses tense situations.
• Learning on the Fly: Learns quickly from new problems; continually experiments for solutions; enjoys the challenge of learning.