Bus Operations Specialist; CDL ; Transportation

Bus Operations Specialist (Transportation Dispatch)

Loudoun County Public Schools Vehicle Operation Services – Leesburg, Virginia.

• Job
• Final date to receive applications:
  Posted until filled
• Posted:
  Jul 10, 2026 4:00 AM (UTC)
• Starting Date:
  Immediately

This is a responsible position in the LCPS Dispatch Center. An employee in this position is considered “essential personnel” and works as a team leader with other dispatchers to fulfill the communications needs of LCPS and other county agencies. The position coordinates office, garage, and driver communications regarding staffing, substitutions, and daily operational adjustments. It is a technical role requiring minimal supervision and a routine interaction with employees, agencies, and citizens.

Independent judgment is applied with established procedures in varying situations, and only unusual or unresolved problems are referred to a supervisor.

• Respond to telephone and radio calls regarding the need for substitute buses, drivers, or attendants, and coordinate timely replacements.
• Manage substitute distribution throughout the day, ensuring equitable workload distribution and minimizing overtime. Adjust coverage in real time to address last‑minute absences or operational needs.
• Monitor planned and unplanned road closures to proactively adjust bus routes, ensuring on‑time performance and minimizing service disruptions.
• Operate a two‑way radio console when required, in addition to regularly assigned duties.
• Troubleshoot basic radio console issues; when unresolved, arrange alternative equipment to maintain uninterrupted dispatch operations.
• Coordinate all dispatch communications, including emergencies, bus accidents, and breakdowns. Provide support by contacting emergency services, supervisors, and upper management, and ensuring all relevant parties are informed.
• Serve as the primary point of contact for incoming calls from parents, schools, and the public, addressing concerns such as missing students, service complaints, and safety reports with professionalism and urgency.
• Oversee and review daily logbooks to ensure efficient and equitable route coverage; proactively plan for current and future operational needs.
• Assist the Dispatch Area Supervisor in managing daily operations of the Transportation Dispatch Center.
• Serve in a lead role responsible for dispatching staff and overseeing daily operations. Provide ongoing guidance, coaching, and training to team members while monitoring workload distribution.
• Provide technical support for dispatch systems, including multiple software platforms and the two‑way radio console.
• Serve as the primary liaison with Transfinder support for tablet and system issues by providing accurate bus location information, documenting error messages and affected users, and communicating troubleshooting steps and resolutions.
• Ensure all bus routes are fully covered in response to absences, breakdowns, or emergencies.
• Support drivers and attendants by providing route guidance and maintaining comprehensive knowledge of assigned routes.
• Coordinate field support during emergencies, including medical incidents, missing students, and accidents, often requiring critical decision‑making outside normal business hours.
• Serve as the primary contact for emergency communications in the absence of the Dispatch Area Supervisor. Collaborate with Safety & Security and leadership during school emergencies; coordinate transportation for evacuations, relocations, or sheltering as needed.
• Manage operational impacts of emergencies by adjusting route coverage and minimizing disruption to students and staff.
• Assist with random drug testing notifications in compliance with federal regulations, maintaining confidentiality and coordinating coverage for affected routes.
• Review accident reports for all LCPS vehicles, including school buses, white fleet, and facilities vehicles, and submit documentation for required email notifications.
• Support report preparation and data collection for leadership and executive‑level review.
• Assist Area Supervisor with performance evaluations for assigned dispatch staff, recommending…