Dispatcher; Transportation

Dispatcher (Transportation)

Loudoun County Public Schools Vehicle Operation Services – Leesburg, Virginia

Job Overview

This is a responsible position in LCPS Dispatch Center. An employee in this position works as a team member with other dispatchers to fulfill the communications needs of LCPS and other county agencies. The dispatcher is responsible for all communications functions for school bus services. The position is technical, requires regular supervision, and routinely interacts with other employees, agencies, and citizens.

Independent judgment is used with established procedures to varying situations, referring only unusual or unresolved problems to a supervisor. The position handles all emergency calls to fire, rescue, and police from school vehicles.

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed in relation to the position. This is not a comprehensive listing of all responsibilities or tasks; other work may be assigned when deemed appropriate:

• Respond to calls, both telephone and radio, advising of the necessity for a substitute bus, driver, or attendant, and arranging for replacements.
• Operate a two‑way radio console to communicate with bus drivers, school staff, and transportation personnel.
• Perform switchboard duties, including answering incoming phone calls and routing them to the appropriate person or department; taking detailed messages.
• Provide school bus transportation information to callers as needed.
• Coordinate office, garage, and driver/attendant communications regarding staffing, substitutions, and daily operational adjustments.
• Manage all communications through the dispatch center, including emergencies, bus accidents, and breakdowns.

Qualifications

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

Education – High school diploma or GED required.

Experience – Experience in school bus operations/dispatcher related work; or any equivalent combination of education, experience, and/or training to demonstrate the standards, concepts, and guidelines to perform the responsibilities of the position.

Licenses and Certifications – Virginia Commercial Driver’s License with appropriate endorsement preferred; ability to drive a school bus preferred.

Knowledge,

Skills and Abilities

• Working knowledge of school bus operations, school locations, county roads, and general geography.
• Ability to adjust service schedules, maintain records, obtain and relay accurate information, and work well under pressure of deadlines.
• Ability to operate two‑way radio and standard office equipment such as personal computer, camera, fax machine, and multiple software applications.
• Good human relations, organizational and communication skills, patience, tact, and sound judgment.

Physical Requirements

The employee regularly talks, expresses or exchanges ideas by means of the spoken word. The employee must convey detailed or important spoken instructions accurately, loudly, or quickly. The employee must possess normal cognitive abilities, including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Reports to – Supervisor, Area Transportation

FLSA Status – Non‑Exempt

Months/Days/Hours – 12 months / 254 days / 8 hours

Salary Level – Scale

B.1 / Universal – Non‑Exempt Level 8

Salary Scale – https://(Use the "Apply for this Job" box below)./compensation

Salary Range – $29.20 – $37.58

Remote Work Eligible – No

Union Designation – Non‑Certified

Position Type – Full‑Time

Job Categories – Support Staff >
Transportation

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• SUP‑13B, SUP‑13A, SUP‑13V, HRTD‑C
• Email: recruitment