Program Broker

The Program Broker is responsible for the end-to-end delivery and management of assigned insurance programs. This includes researching opportunities, developing and launching new products, and optimizing performance across distribution channels. The role works collaboratively with Underwriting, Carriers, Sales, Marketing, Automation, Business Intelligence (BI), and IT to ensure program execution aligns with profitability, retention, and service objectives.

Program Brokers serve as the primary point of contact for distribution partners, oversee system enablement across raters, IMS, and CRM/automation platforms, and facilitate agile rituals to drive continuous improvement. They also provide market intelligence, track key performance indicators (KPIs), and escalate risks or strategic decisions to the Director of Sales as needed.