TikTok Shop Account Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

We’re looking for a Tik Tok Shop Account Manager to own a book of business of clients and devise their marketplace strategy on Tik Tok Shop as part of our Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase their revenue.

This role will be an integral part of our Creators team as a whole and provide insights and strategic support to Pattern partners.

This is a full-time role and will work a hybrid schedule in Lehi, Utah.

Build and manage relationships with multiple brand partners, and obtain an understanding of their business challenges, marketing objectives, and success metrics.

Develop forward thinking, data-driven analyses and consultative recommendations that align with brand goals, and quantify high-impact opportunities with clear recommendations to present to them.

Deliver the highest level of strategic and customer service to our clients to ensure KPI’s are hit.

Communicate effectively with key internal stakeholders, and present solutions oriented approaches to further grow your business.

Stay current on industry trends and new or innovative approaches within social commerce. Monitor and analyze account performance, making data-driven recommendations to enhance product listings, campaign effectiveness, affiliate outreach, and overall marketplace presence.

Collaborate with clients to develop and implement tailored strategies for Tik Tok Shop, aligning with their business goals and leveraging Pattern's services.

Prepare and present regular performance reports and insights to clients, highlighting key metrics, trends, and areas for improvement.

3-5 years in account management, with specific experience in e-commerce or marketplace environments.

Understanding of Tik Tok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.

Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable.

Strong ability to analyze data and metrics, using insights to drive strategy and make informed decisions to enhance client outcomes.

Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively.

Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results.

Demonstrated capability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction.

Consistently deliver exceptional growth and performance for clients' Tik Tok Shop accounts, surpassing key metrics and achieving high levels of client satisfaction.

Develop and implement cutting-edge strategies that significantly enhance clients' marketplace visibility and sales, setting benchmarks for industry best practices.

Demonstrate proactive problem-solving and leadership by anticipating client needs, swiftly addressing issues, and driving continuous improvements to ensure long‑term success.

Success in the first 30 days involves getting fully acquainted with the company’s processes, the Tik Tok Shop platform, and the clients' existing strategies. You should focus on onboarding, meeting with internal teams and clients, and gaining a deep understanding of current account performance and objectives. Building strong relationships with clients and internal stakeholders, while starting to identify immediate areas for improvement or…