Business Associate, Operations Manager

Clozd is the leader in Decision Intelligence, helping companies uncover the truth by capturing direct feedback throughout the customer journey.

We believe most revenue organizations are operating without the full picture. CRM and call data only tell part of the story. Clozd delivers the missing truth layer, giving executives the insights they need to improve win rates, retention, and growth.

We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment, and never compromise their integrity.

Consulting Associates are responsible to assist Clozd Consultants in delivering successful win-loss analysis programs for our clients.

What you will be doing:

* Overseeing win-loss interview scheduling and transcription processes

* Reviewing and editing win-loss interview transcripts

* Summarizing interview themes and communicating them clearly to clients

* Helping Clozd identify ways to improve our technology and processes

* Doing whatever it takes to ensure our programs exceed client expectations

* Tackling ad hoc projects and assignments that help our startup scale faster

Qualifications:

* Must be in the process of earning a BA/BS degree (preferably Freshman year through Junior year, or at least 1 semester left of Senior year)

* Superb academic record

* Fast learner, comfortable with ambiguity, and a go-getter

* Strong interpersonal and analytical skills

* Excellent writing, proofreading, and communication skills

* Passionate about learning and using new software and technologies

* Part-time (20-25 hours per week)

* Cultural-alignment with Clozd's core values of vision, drive, empathy, stewardship, authenticity and integrity

* Location:

onsite in Lehi, UT (we are not currently hiring remote employees)

Clozd is an Equal Opportunity Employer. Clozd does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Clozd participates in E-Verify.

All Clozd employees are required to successfully pass a background check upon being hired.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.