Product Manager - Internal Tools

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive  you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

As a Product Manager on the Internal Tools Team, you will define and build the systems, platforms, and automation that power how our teams operate and engage with customers. Your work will directly impact sales performance, customer retention, and operational efficiency across the business.

This role is both strategic and execution-focused: you will own the vision, roadmap, and outcomes of internal products that enable teams to execute on company-wide strategy at scale.

• Product Vision and
  
  Roadmap:
  
  Define and drive the vision and roadmap for internal platforms and automation that elevate team performance, streamline workflows, and enable more effective customer engagement.
• AI and Automation Integration:
  Identify and implement opportunities to apply AI and automation within internal workflows, reducing manual effort, improving decision-making, and increasing the quality and consistency of customer interactions.
• Zero to One Product Development and Ownership:
  Lead the end-to-end development of new internal products, platforms, and systems, from concept through launch. Own the adoption, performance, and measurable impact on key business outcomes.
• Cross-Functional Collaboration:
  
  Collaborate with Customer Success, Onboarding, Support, Finance, and Legal teams to identify needs, define requirements, and ensure successful rollout and adoption of internal tools. Act as a product evangelist internally and externally, ensuring buy-in across the organization.
• Customer Insights and Feedback:
  Engage directly with internal users to gather feedback and insights that will drive product improvements and future innovations.
• Data-Driven Decisions:
  Leverage product, usage, and other business performance data to inform decisions and maximize impact. Continuously analyze product metrics and user behavior to uncover new opportunities for growth.
• Executive Communication:
  Communicate effectively with executive leadership, demonstrating strong executive presence and the ability to influence strategic decisions through clear and compelling product insights and recommendations.

• 2+ years of product management experience with a track record of successfully delivering web-based products, ideally in SaaS or communication tools.
• High agency and ownership, with a willingness to tackle problems end-to-end, learning what’s necessary along the way to ensure successful outcomes.
• Enthusiasm for AI, with a solid understanding of AI systems, including autonomous agents and their practical applications.
• Proven experience in fast-paced technical environments, adept at working with cross-functional teams to drive product vision, define requirements, and guide projects through key milestones.
• Demonstrated ability to manage the entire product lifecycle, from concept to launch, and continuously optimize for growth and customer success.
• Strong collaboration skills, with a proven ability to work cross-functionally with engineering, design, AI, and marketing teams to deliver…