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AI-Driven Customer Service Quality Strategist
Job in
Lehi, Utah County, Utah, 84043, USA
Listed on 2026-07-17
Listing for:
DigiCert
Full Time
position Listed on 2026-07-17
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Digi Cert is seeking a Customer Service Quality Strategist to lead the quality function within the Enablement organization. You will leverage AI to elevate frontline performance, improve coaching, and optimize service tooling.
As a technical contributor, you will partner with Operations, Product, and Technology teams to design scalable QA programs, implement governance, and deliver executive-ready quality insights across regions.
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