Manager, Revenue Operations

The Challenge:

In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we aim to delight customers and collaborators. We do this through standardized processes and automated solutions. These are supported by inquisitive people who adapt to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers.

We are an organization committed to principles of diversity, inclusion, and continuous growth and learning.

Within Revenue Operations, the Growth Order Management Team facilitates the integration lifecycle for order management systems, processes, and personnel of Adobe’s acquisitions.

• Understand and align with organizational objectives, familiarize yourself with the organization’s key objectives. Understand how your team’s work fits into the broader goals of the organization and communicate these objectives to your team.
• Set clear goals and expectations, work with the team to set goals that align with both their personal and professional development and the organization’s objectives.
• Foster an inclusive, high‑performing team culture by coaching and developing talent, driving career growth, and creating an environment of continuous learning, innovation, and accountability.
• Provide support and training, identify the resources, training, and support that the team need to achieve their goals and perform their job effectively, while leading day to day and monthly/quarterly activities.
• Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Completes defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.
• Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
• Performs complex validations of revenue transactions sourced through multiple-selling channels (Channel, Enterprise, eCommerce). Ensures that deals presented align with product rules, revenue standards, and compliance policies.
• Implements work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partners with internal and external auditors on audits of control design and execution.
• Stewards and knowledge experts over customer information related to contracting, order management, and provisioning. Leverages this knowledge to provide business recommendations to ensure efficient customer experience outcomes.
• Monitors a subset of automated transactions through various tools and technology solutions. Review logs and system reporting to intervene, troubleshoot, and manage errors.
• Provide support for critical issues encountered by external customers, sales, customer service, product management, product marketing, finance, and legal. Serve as a subject matter expert who initiates investigation, coordinates cross‑functional teams, and drives issues to resolution.
• Be a champion of scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
• Develop and implement reports to support accuracy reconciliation, capacity planning, work completion, key result performance, and other ad hoc requests.
• Composes and maintains documentation essential to performing the role. Includes: job procedures, corporate policies, process flows, collaborator FAQs, and new hire onboarding documentation.
• Influence cross‑functional collaborators to align on priorities, resolve complex business challenges, and drive scalable solutions that improve customer experience, operational efficiency, and business outcomes.