Lifecycle Specialist

Employee Lifecycle Specialist

At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. Join the Smart Home team to create smarter, safer and more sustainable homes.

Employee Lifecycle Specialist Field & Supply Chain Operations

Role Overview:
The Employee Lifecycle Specialist owns and continuously improves the onboarding and offboarding experience for Field and Supply Chain professionals ("Pros"), from recruiting handoff through readiness, productivity, and exit. This role sits within Field & Supply Chain Operations and serves as both an operational partner and experience strategist. The Specialist is responsible for identifying friction across the employee lifecycle, uncovering root causes, and driving improvements that increase readiness, accelerate productivity, improve communication, and strengthen the overall Pro experience.

Success in this role requires strong operational thinking, relationship-building, problem-solving, and the ability to translate field insights into scalable solutions. This individual serves as a voice for frontline employees and leaders, helping ensure processes, systems, and resources align with how work is actually performed in the field. The Employee Lifecycle Specialist operates with a high degree of autonomy and is expected to independently identify opportunities, influence stakeholders, and lead initiatives that improve workforce readiness and experience.

Key Responsibilities:

• Employee Lifecycle Ownership
• Onboarding Strategy & Readiness
• Offboarding Experience & Transition Management
• Voice of the Field & Experience Insights
• Continuous Improvement & Process Optimization
• Cross-Functional Partnership & Influence
• Analytics & Business Reporting

Skills & Capabilities:

• Strong process improvement and root-cause analysis skills
• Ability to identify opportunities and independently drive solutions
• Demonstrated ability to influence without direct authority
• Strong analytical and problem-solving capabilities
• Ability to synthesize qualitative and quantitative data into actionable recommendations
• Excellent communication and stakeholder management skills
• Highly organized with the ability to manage competing priorities
• Strong customer service orientation with sound judgment and professionalism
• Ability to thrive in fast-paced, evolving operational environments

Experience &

Qualifications:

• 4+ years of experience in workforce operations, employee experience, field operations support, onboarding operations, program coordination, or related operational roles
• Experience supporting frontline or field-based work forces preferred
• Demonstrated experience identifying process improvement opportunities and implementing solutions
• Experience analyzing data and presenting recommendations to leadership
• Familiarity with workforce management systems, HRIS platforms, AI & reporting tools, and workflow management solutions preferred
• Experience operating in high-growth, change-oriented environments strongly preferred

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.