Lifecycle Specialist

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Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Employee Lifecycle Specialist owns and continuously improves the onboarding and offboarding experience for Field and Supply Chain professionals ("Pros"), from recruiting handoff through readiness, productivity, and exit.

This role sits within Field & Supply Chain Operations and serves as both an operational partner and experience strategist. The Specialist is responsible for identifying friction across the employee lifecycle, uncovering root causes, and driving improvements that increase readiness, accelerate productivity, improve communication, and strengthen the overall Pro experience.

Success in this role requires strong operational thinking, relationship-building, problem-solving, and the ability to translate field insights into scalable solutions. This individual serves as a voice for frontline employees and leaders, helping ensure processes, systems, and resources align with how work is actually performed in the field.

The Employee Lifecycle Specialist operates with a high degree of autonomy and is expected to independently identify opportunities, influence stakeholders, and lead initiatives that improve workforce readiness and experience.

• Own the day-to-day onboarding and offboarding experience for Field and Supply Chain Pros.
• Serve as a central point of coordination and accountability across cross-functional partners.
• Monitor employee lifecycle touchpoints to ensure consistent, high-quality experiences.
• Proactively identify barriers, delays, or gaps that impact readiness, engagement, or successful transitions.
• Partner with Talent Acquisition, Training, HR Operations, Fleet, Licensing, Compliance, Supply Chain, and Field Operations to drive seamless onboarding execution.
• Monitor onboarding performance and readiness metrics, identifying trends and opportunities for improvement.
• Partner with stakeholders to develop solutions that reduce delays and improve speed-to-productivity.
• Recommend and implement enhancements to onboarding workflows, communications, tools, and documentation.
• Drive accountability across stakeholders to ensure Pros achieve operational readiness on schedule.

• Manage and improve offboarding processes in partnership with leaders and cross-functional teams.
• Identify opportunities to improve the departing employee experience while maintaining operational compliance.
• Analyze offboarding trends and feedback to identify recurring issues impacting retention, engagement, asset loss, or workforce effectiveness.
• Recommend process improvements that improve consistency, reduce risk, and strengthen operational execution.

• Conduct structured listening sessions, check-ins, field visits, and feedback reviews during key employee lifecycle milestones.
• Gather qualitative and quantitative insights from Pros and field leaders.
• Analyze trends across onboarding, offboarding, and workforce experience data.
• Identify systemic issues and distinguish recurring trends from isolated incidents.
• Present findings, recommendations, and business…