Customer Experience Agent

Overview

At Chirp, our mission since 2015 has been to bring relief to as many people as possible through innovative products designed for everyday use. We are passionate about creating items that enhance people's lives, helping them enjoy their passions and quality time with loved ones. Our team at Chirp values adventure, collaboration, and building meaningful connections with both colleagues and customers.

Driven by innovation, we strive to improve well-being through our unique and well-loved relief products.

As we continue to grow across new products, channels, and markets, we’re building a world-class Customer Experience team that does more than answer questions. We shape how customers experience the brand at every touchpoint.

We’re looking for an energetic, empathetic, and curious problem-solver to join our CX team at our headquarters in Lehi, Utah
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If you’re passionate about helping people, love solving problems, and want a role with a real future, we’d love to meet you.

You’ll serve as a front-line ambassador of the Chirp experience while building the foundation for future growth within our CX organization.

• Deliver timely, friendly, and professional support across all customer contact points including email, chat, phone, and SMS
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• Provide highly accurate, policy-compliant responses that reflect brand voice and standards.
• Moderate reviews and customer content to maintain brand trust

• Capture customer feedback, trends, and pain points to help improve products and processes
• Assist and contribute ideas and insights to continuously elevate the customer experience
• Follow CX processes and achieve performance goals including CSAT, response time, and resolution quality

• Collaborate closely with your teammates in a fast-moving, supportive environment
• Provide front desk assistance when needed, including greeting visitors and handling basic office inquiries
• Complete all other work as assigned

Required Skills

• 2 – 4+ years in Customer Experience, Knowledge Management, or ecommerce support
• Strong analytical and troubleshooting skills
• Ability to adapt in a dynamic environment where priorities evolve
• A self-starter mindset with sound judgment and critical-thinking skills
• Strong communication skills, including process explanation and documentation

• Experience with B2C support tools such as Shopify, Gladly, or Redo
• Familiarity with Hard-Goods operation’s and fulfillment procedures