Customer Success Manager

Overview

Entrata is a global software company serving property owners, managers, and residents. Our product suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools. We have a 2200+ global team with offices across Utah, Texas, India, Israel, and the Netherlands, blending startup innovation with established stability. We value transparent communication and bold, resilient collaboration as we refine living experiences and craft a better world to live in.

If you obsess over making customers wildly successful, you might be the person we are looking for. Entrata’s Customer Success department is seeking a Customer Success Manager based in one of our approved states.

As part of the Customer Success team, you will be responsible for ensuring your customers are successful with the Entrata platform. You will develop strong relationships with customers, partner with other departments to meet customer needs, and help ensure customers remain with Entrata. You must be able to effectively manage multiple projects that impact customers and see them through to completion.

If you are located in Utah, this will be a hybrid role, 3 days/week in office.

• Manage a portfolio of clients to ensure a high level of satisfaction and success is achieved
• Conduct regular meetings with customers to review solution performance and provide best practice recommendations
• Collaborate with Development and Product teams to evolve the Entrata platform to meet customer needs
• Partner with the Support organization to ensure customers’ support needs are met
• Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency
• Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for customers
• Educate customers on self-service tools, release processes, and other client programs
• Advise customers on process and system risks and develop solutions to mitigate risks
• Attend sprint review meetings and advocate for customer needs
• Maintain high-level knowledge of Entrata offerings and configuration options

• B.A. / B.S. 2-3 years of customer success experience
• Desire to go the extra mile to ensure customer happiness and success
• Strong organizational skills and ability to manage multiple projects simultaneously
• Patience when working through stressful situations and challenges
• Work autonomously with the ability to seek coaching as needed and manage your portfolio
• Ability to travel up to 15% of the time
• Excellent verbal and written communication and analytical skills

• 2-3 years of property management experience
• 2-3 years of customer success or other customer-facing experience in SAAS
• Experience working with Product and Development teams

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, for eligible employees and families.
• HSA/FSA options and employer-paid disability benefits for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching.
• Wellness initiatives promoting physical and mental well-being, onsite gym access at HQ, mental health resources, wellness challenges, and employee assistance programs.
• Family-centric leave policies supporting new parents.
• Entrata Cares programs offering volunteerism and charitable opportunities.
• Exclusive cell phone plan and discounts on services or local partnerships for employees.
• Bi-annual swag drops for employees.

State eligibility and employment terms: Entrata hires in certain states for Exempt and Non-Exempt roles. If your location is not listed, applications may be reviewed case-by-case and salary ranges provided where required by state law.

Equal Employment Opportunity: Entrata is committed to creating a diverse and inclusive workplace and provides equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other characteristic protected by law.

It’s a great place to work! Will you join us?

We may use AI tools to support parts of the hiring process. Final hiring decisions are made by humans. If you would like more information about data processing, please contact us.