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Customer Success Mgr./ CSM Technical Support

Head of SMB​/Mid‑Market Customer Success & Retention

Job in Lehi, Utah County, Utah, 84043, USA
Listing for: NetDocuments
Full Time position
Listed on 2026-04-21
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Technical Support
Salary/Wage Range or Industry Benchmark: 120000 - 130000 USD Yearly USD 120000.00 130000.00 YEAR
Job Description & How to Apply Below
A leading cloud document management company in Utah seeks a Customer Success Manager to lead its SMB/Mid-Market team. Responsibilities include driving gross and net revenue retention, developing customer engagement strategies, and optimizing processes with tools like Gainsight and Salesforce. The ideal candidate will have over 5 years in customer success roles, experience in managing teams, and strong analytical skills. Benefits include comprehensive healthcare coverage, flexible PTO, and a competitive salary range of $120,000 to $130,000 plus a 20% variable bonus.
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