Customer Service Representative Bilingual Spanish

Lehi, UT

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting‑edge technology, compassionate service, and world‑class user experience design.

Start Date: August 3, 2026
Training shift: 8am‑5pm MT (from Aug 3‑Aug 28)

Location - Hybrid: Lehi, UT office – Mondays & Tuesdays (In‑Office Days)

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT. We believe healthcare should be simple, accessible, and technology‑driven, and grounded in the people it serves. We're looking for motivated individuals ready to elevate our member experience.

As a Member Advocate Contractor, you’ll be the first point of contact for Collective Health members. You will respond to high‑volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

• Introduce members to health insurance, benefits, and network plans to support tier 1 member questions.
• Connect with members via phone and email to address and resolve a variety of inquiries, helping them understand, navigate, and pay for healthcare.
• Support and cultivate an office culture that aligns with Collective Health values and incorporates team‑building aspects.
• Report to a Team Lead; this role is essential to the Customer Experience team.
• Show a desire to help others with healthcare situations and maintain a resilient mindset that creates empathy with each member.
• Apply outstanding interpersonal communication skills, both written and verbal, to navigate sophisticated inquiries.
• Adapt well in a fast‑paced, high‑volume environment to deliver personalized and eloquent member service.
• Learn new software programs and adapt quickly to new processes.
• Be technologically savvy.
• Maintain composure and compassion when balancing a high volume of tasks.

• 1+ year of experience in a fast‑paced work environment.
• 1+ year of experience in a customer‑facing role.
• Bilingual (English/Spanish) is a plus.
• Prior healthcare experience.
• Bachelor’s or Associate’s degree.

This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT). Contract hourly pay range: $19.80 – $19.80 USD.

• Mission‑driven culture that values innovation, collaboration, and a commitment to excellence in healthcare.
• Impactful projects that shape the future of our organization.
• Opportunities for professional development through internal mobility, mentorship programs, and courses tailored to your interests.
• Flexible work arrangements and a supportive work‑life balance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting‑accomm