Customer Support Specialist

Customer Support Specialist
Employment Type
:

Full-Time
Compensation:$23–$30/hr + quarterly performance based bonuses.

Make a real difference in people’s lives — bring your people skills, andwe’llprovide the training.

Serenity is looking for Customer Support Specialists who enjoy helping others and creating positive, supportive experiences. This role is ideal for individuals coming from customer service, hospitality, retail, education, or other people-focused roles who thrive on building trust and helping others feel comfortable and supported.

No specialized experience required.We providefullpaidtrainingso you feel confident in your role.

As a Customer Support Specialist
,you’llwork directly with individualsparticipatingin a structured program designed to help them build positive habits, stay motivated, and make meaningful progress.

You’llbe a reliable point of contact who helps ensure each person’s experience is smooth, supportive, and encouraging from start to finish.

• Provide one-on-one support to individuals during scheduled sessions
• Operate andmonitorspecialized program tools and technology (training provided)
• Encourage participants using positive practices such as journaling, goal setting, and reflection
• Maintainaccuratesession notes and share updates with team members
• Help create a welcoming, respectful environment where people feel comfortable and supported

We care more aboutyour ability to connect with people
than yourpreviousindustry experience.

This role is a great fit ifyou’veworked in:

• Customer service or hospitality
• Retail or sales support
• Education or coaching
• Caregiving or other people-focused environments

If you enjoy helpingothersfeel comfortable, encouraged, and motivated,you’lllikely thrivein this role.

• 2+ yearsof full-time professional experience (any industry)
• Clear and professional communication skills, both verbal and written
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to coaching and feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

At Serenity, your work has a real impact.

You’llbe part of a team that focuses on growth, positivity, and helping others move forward.

• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays
• Opportunities for advancement as the company continues to grow
• A supportive, team-oriented culture where your contributions matter

Serenity is a growing organization focused on helping individuals make meaningful progress through innovative tools, structured programs, and a people-first approach. Our team is committed to creating supportive experiences that empower people to build confidence, develop positive habits, and achieve lasting change.

Serenity is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.