Salute To Service Program Ambassador

The Grand Hyatt Deer Valley Hotel is located in the famed Deer Valley ski resort, approximately 40 minutes from Salt Lake City International Airport. It comprises 436 luxury accommodations, including 381 guest rooms and 55 residential units, and offers extensive meeting space, restaurants, bars, a pool, and outdoor event areas.

The Salute to Service Program Ambassador is a cornerstone role within Grand Hyatt Deer Valley’s Morale, Welfare, and Recreation (MWR) commitment — serving as the primary representative, storyteller, and advocate for our military community. This position blends high‑touch guest service with strategic outreach, program promotion, and partnership development across on‑property, off‑property, and community settings.

The Salute to Service initiative is a signature expression of the resort’s dedication to honoring active duty service members, Reservists, National Guard personnel, retired military, disabled veterans, DoD civilians, and their families. Through this program, we provide:

• Dedicated concierge support
• Curated local experiences
• Thoughtful amenities
• Seamless coordination with MIDA
• Community and partner engagement

The Program Ambassador is the face, voice, and operational heartbeat of this initiative — ensuring every military guest feels seen, valued, and supported.

The Salute to Service Program Ambassador serves as the primary representative of the program, providing high‑touch support to military guests while also driving visibility, outreach, and strategic alignment across departments and community partners.

This role will offer supportive recommendations, local insights, and curated guidance to enhance the guest experience. The Ambassador also plays a key role in site tours, off‑site engagements, marketing and sales collaboration, board‑level participation, and partnership development with MIDA.

You will serve as the primary point of contact for military guests while also championing the program’s visibility, credibility, and long‑term growth.

• Guest Support & Guidance — Serve as a warm, informed resource for military guests, offering tailored recommendations, local insights, and supportive guidance.
• Program Ambassadorship — Represent the Salute to Service program across the resort, at community events, military gatherings, and partner activations.
• Experience Curation — Coordinate special recognition moments, amenities, and curated experiences designed specifically for military families.
• Site Tours — Lead property tours for military guests, MIDA representatives, partners, and prospective collaborators; articulate the program’s mission, offerings, and impact.
• Marketing & Sales Collaboration — Partner with the marketing and sales teams to promote the program, support content creation, assist with outreach campaigns, and represent the program in promotional opportunities.
• Partnership Development — Strengthen relationships with MIDA, local organizations, veteran‑serving groups, and community partners; support joint initiatives and cross‑property collaboration.
• Board & Committee Participation — Attend relevant board meetings, provide program updates, share guest insights, and represent the resort’s commitment to the military community.
• Off‑Site Representation — Attend community events, military functions, and partner meetings as a representative of Grand Hyatt Deer Valley and the Salute to Service program.
• Operational Excellence — Maintain accurate program documentation, guest notes, reporting, and compliance with resort standards and MIDA guidelines.
• Cultural Fluency — Demonstrate deep understanding of military culture, communication norms, and the unique needs of service members and their families.

• Free room nights, discounted and friends & family room rates*
• Medical, dental, and vision insurance with only 30‑day waiting period*!
• 401(k) with company match*
• Free employee meal during shift
• Generous paid time off*
• Employee stock purchase plan*
• Discounted ski passes*
• Excellent training, professional development and more
• Employee referral bonus for applicable positions of $250

* Applicable for FT year‑around…