Home Improvement Financing Customer Service Representative

Job Description:

At Regions, the Home Improvement Financing Customer Service Representative is responsible for providing telephone support to customers regarding their account activity.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home‑improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point‑of‑Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefit ting both the contractor partner and the homeowner.

• Provides telephone support for customers
• Counsels customers regarding loan accounts
• Documents conversations with customers and actions taken
• Processes customer payments via phone
• Preforms customer account maintenance requests
• Reviews and notes accounts for customer correspondence
• Performs other assigned tasks when appropriate

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

• High School Diploma or GED

• Ability to learn additional systems including Serv Loan and Unifi
• Ability to multi‑task and work in a fast‑paced environment
• Ability to remain calm and focused in stressful situations
• Ability to work on a team
• Basic Microsoft Office Suite skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail

One year of customer service experience.

Training: 8:00 am – 4:30 pm (3 weeks) – MST

Following Training: 8:30 am – 5:00 pm – MST

Full time

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Minimum: $37,750.00 USD

Median: $44,940.00 USD

Incentive Pay Plans: This job is not incentive eligible.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

To learn more about Regions’ benefits, please visit the following link:

Salt Lake City UT LOB

Salt Lake City, Utah

Equal Opportunity Employer/including Disabled/Veterans