Customer Service Rep - Billing

Job Description

One of the top Healthcare Insurance Companies based out of Utah is interested in adding a Premium Billing Specialist to their team in Murray, UT. The team is interested in talent with previous Financial and Healthcare customer service experience.

• Provide superior customer service while independently completing Premium Billing functions, including analyzing, researching, and problem-solving.
• Understand billing processes and procedures; resolve customer phone inquiries.
• Complete daily outbound calls as assigned.
• Receive inbound calls from Select Health customers, both internal and external, and provide superior customer service for routine phone calls that is consistent with company values and quality standards.
• Resolve customer issues on the initial call or provide timely follow-up when additional research is required.
• Follow established criteria for response time, call handling time, and availability.
• Demonstrate understanding of department policy by passing audits.
• Stay current and fully understand billing policies and procedures to provide accurate and appropriate information.

• High School Diploma or GED.
• Good phone voice and strong communication skills.
• One year of customer service experience (healthcare experience not required).
• Intermediate computer skills in spreadsheets and word processing software.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short‑ and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off / Leave (PTO, Vacation or Sick Leave).

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.