Customer Success Manager,Mid-Market Job Lehi area,Utah USA,Customer Service/HelpDesk

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Revver is focused on helping businesses of any size to improve their profitability and productivity by automating their document-dependent work with our award-winning software platform. We drive positive outcomes and real growth through improved efficiency, security, compliance, and giving teams back vital capacity to focus on human-centric work. Join a stable company with the energy of a startup.

Who You Are

The Mid-Market Customer Success Manager (CSM) at Revver will ensure successful client adoption and satisfaction. You will serve as the main contact, providing strategic guidance, addressing client needs, and driving value from our solutions. A proactive, customer-centric approach is essential for building strong relationships and loyalty.

What You’ll Bring

Bachelor's degree in Business or related field (preferred)
3-5 years in customer success, account management, or SaaS
Strong communication and interpersonal skills
Problem-solving and conflict resolution skills
Proficiency in CRM and customer success tools
Ability to manage multiple clients and priorities
Analytical mindset for data-driven decisions
Customer-focused attitude
Proactive, self-motivated, and organized
Collaborative team player

Key Responsibilities

Client Onboarding: Manage seamless onboarding and implementation.

Relationship Management: Build long-term client relationships as a trusted advisor.

Customer Support: Address inquiries and issues promptly, coordinating with internal teams.

Proactive Engagement: Regular check-ins to assess satisfaction and identify improvements.

Value Realization: Maximize client value through best practices and upselling.

Renewals and Retention: Drive renewals and reduce churn by demonstrating ongoing value.

Feedback Loop: Relay client feedback for product and service improvements.

Reporting: Keep accurate records in CRM.

Training and Education: Conduct training sessions on features and best practices.

Preferred Qualifications

Bachelor's in business or marketing
Salesforce experience
Based in Utah, willing to report to Lehi office 1-2 days/week

What We Offer

Four-day work week (Monday-Thursday, with occasional Fridays)
10 paid holidays
Uncapped PTO
Parental leave
Career growth opportunities
Excellent work-life balance and culture
Hybrid work environment

Apply today! Revver is an equal opportunity employer offering PTO, medical/dental/vision insurance, 401k with match, life insurance, and more. Salary depends on experience. Candidates must include a resume with their application.

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