Customer Care Representative

Customer Care Representative

Hours:

Full-time Monday – Friday 7 AM – 5 PM (flexible)

Work Location:

On-site, Lehi, Utah

Hourly Rate: $17.00 - $19.00 / DOE

Position Summary

Riley Blake Designs is a wholesaler that produces and ships high-quality fabrics and sewing supplies worldwide. Our goal is to inspire and connect creative individuals with innovative, top-quality products. We emphasize creativity while focusing on results.

We are seeking talented individuals to join our expanding Customer Care team! Our ideal candidate enjoys helping customers throughout their purchasing process, sales interactions, and company support, recognizing that delivering excellent customer service and ensuring customer satisfaction are our top priorities. If you have outstanding communication skills, are a team player with a positive, mature attitude, and can solve problems quickly, calmly, and empathetically, we would love to meet you!

Responsibilities:

• Represent Riley Blake Designs professionally and warmly in all communications, building positive relationships with every customer, sales associate, and internal team.
• Assist B2B customers promptly and professionally by phone and email.
• Quickly assess and diplomatically resolve customer issues and concerns.
• Maintain a strong understanding of our products, services, and policies to assist and convey information clearly and efficiently to customers.
• Help customers and sales reps with billing questions, product information, and shipping requests.
• Accurately document customer interactions in the CRM system, maintaining thorough records for future reference.
• Collaborate with team members and other departments to resolve complex problems and enhance the overall customer experience.

Qualifications:

• At least 5 years of phone and written customer support experience.
• Proficiency with computers is essential for this role. Experience with Net Suite or other CRM software is required.
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and a proactive approach to finding solutions.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Personal qualities include integrity, credibility, and dedication to Riley Blake Designs' mission.
• Regular attendance is essential.
• Education:
  
  BA or BS preferred. Equivalent professional experience will be considered.
• Given the nature of our industry and the work involved, knowledge of sewing, quilting, and pattern interpretation is required. Machine embroidery experience is a plus!

This is a fast-paced position, so the ability to multitask, prioritize, and manage time efficiently is essential. This is a full-time role with flexible hours between 7 AM and 5 PM, Monday through Friday, based on team needs—with the potential for a hybrid schedule on Fridays.

Why Work at Riley Blake Designs?

• Growing! Riley Blake Designs is a successful, expanding company. We're seeking people who share our enthusiasm for our potential!
• Great Culture:
  Known for its family-friendly environment, Riley Blake Designs fosters a healthy work-life balance.
• Benefits:
  Comprehensive medical and other benefits for full-time eligible employees, 401(k) with company match, AD&D, and life insurance.
• PTO:
  Competitive paid time off policy with accrual.