Part Time Patient Customer Service Representative

Shift Hours

Part Time, PRN as needed/on-call.

You’ll work as a Customer Service Representative for our patient registration (Customer Service) team, handling patient check‑in, answering phones, and collecting vital health and insurance information in a fast‑paced hospital/lab environment.

• Work across multiple computer screens to input patient and insurance data accurately and quickly.
• Answer phones to gather information while managing interruptions from clinicians for emergent care.
• Offer empathy and support to patients who may be ill or worried, building rapport and easing anxiety.
• Ask follow‑up questions to ensure complete and correct data collection.
• Maintain a fast‑paced workflow, working on your feet while assisting patients.
• Adapt to varying health plans and coverage details through training.

• High School Diploma or GED.
• Excellent customer service experience.
• Preferred: medical or healthcare experience.
• Must be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

US-based position: $16.12–$23.21 per hour, based on role, level, location, and experience.

Competitive benefits package (details not specified in posting).

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.