Customer Service Associate

Reporting to a End Customer Support Supervisor, the Parasol Partner Support Associate will work directly with end customers of our authorized integrators. This role requires the ability to carefully listen and assist end customers and our Partners in their questions. The Parasol Partner Support Associate will need to show empathy and excellent soft skills. Accurate notes and grammar are a must!

This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Partner Support Specialist will perform calmly under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up.

• Provide every customer with world-class customer service
• Respond to customer inquiries via incoming phone calls
• Assist integrators with general questions, account support, and billing questions
• Listen attentively to customers’ needs and concerns
• Accurately input customer data and leave detailed notes
• Utilize resources and multi-task through them as needed
• Pick up new technologies quickly and have a keen eye for detail
• Meet expectations in monthly KPIs identified by organization
• Adhere to required schedule adherence guidelines as identified by organization

• 1+ year Customer Service experience
• Must be able to work full-time hours between 8am-8pm ET, with the possibility on weekends.
• Strong verbal and written communication skills

• Experience with Microsoft Office
• Salesforce or Zendesk experience

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Team member discounts on company products and other retail/service providers
• Opportunity to progress within a global business