Customer Retention Specialist Escalations
Job in
Lehi, Utah County, Utah, 84043, USA
Listed on 2026-07-17
Listing for:
Safe Streets
Full Time
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Safe Streets in Utah is seeking a Retention Specialist to reduce customer cancellations and protect recurring revenue in a subscription based home-security environment. You will resolve concerns, negotiate solutions, and strengthen relationships with customers.
You will handle escalated cancellations, identify root causes, contact customers by phone and email, and negotiate save offers and payment plans. The role requires 1–2 years in sales, customer service, or retention and a customer-focused
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