Service Advisor

We're looking for a Service Advisor to be the main point of contact between our customers and our technicians. You'll check vehicles in, walk customers through inspection findings in plain language, recommend the repairs that actually matter, and make sure every customer leaves with a clear invoice and no surprises.

This is a relationship job as much as a process job. You're the person customers trust to tell them the truth about their car.

Our Lehi service center moves fast. Multiple vehicles, multiple customers, and multiple technicians are all in motion at once — so this role needs someone who stays organized under pressure, tracks details without dropping them, and can juggle several repair orders at the same time without losing accuracy.

• Check customers in. Greet customers, log the reason for visit, confirm contact and vehicle info, and set expectations on timing.
• Review and explain inspection reports. Walk customers through technician findings in clear, non-technical language — what's urgent, what can wait, and why.
• Recommend and upsell repairs. Identify additional service needs surfaced during inspection and present them honestly, with cost and urgency, so customers can make an informed call — not a pressured one.
• Write up repair orders. Translate customer concerns and technician recommendations into accurate, detailed work orders.
• Communicate status updates. Keep customers informed if timelines or costs change during the repair.
• Check customers out. Review completed work, go over the final invoice line by line, collect payment, and confirm the customer understands what was done.
• Coordinate with technicians. Relay customer concerns clearly and follow up on job status throughout the day.
• Maintain accurate records in the DMS for every repair order, part used, and labor hour billed.

• Prior experience as a service advisor, service writer, or similar automotive advisor role (EV experience a plus, not required)
• Highly organized with strong attention to detail — nothing falls through the cracks
• Able to multitask and thrive in a fast-paced shop environment without losing accuracy
• Strong communicator who can explain technical inspection findings in plain, non-technical language
• Comfortable presenting repair recommendations honestly, without pressure tactics
• Experience writing up repair orders and managing multiple open ROs at once
• Comfortable with computers and dealer management software (DMS)
• Customer service focused — confident checking customers in and out and handling payment/invoice review
• Honest, straightforward, and calm under pressure