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Escalation Specialist - Solar Customer Success
Job in
Lehi, Utah County, Utah, 84043, USA
Listed on 2026-09-05
Listing for:
Sunrun Inc.
Full Time
position Listed on 2026-09-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Sunrun Inc. is hiring for a Customer Escalation Specialist to manage and resolve escalated customer issues across the solar journey, delivering empathetic, world-class service.
You will coordinate with internal teams, schedule site visits, obtain signatures on sensitive documents, and communicate proactively about case status while maintaining Sunrun's standards and terms. The role emphasizes collaboration with prevention SMEs, data-driven improvements, and understanding billing and system
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