VP, Member Recovery

### Current Employees of Lending Club:
Please apply via your internal Workday Account Lending Club  Corporation (NYSE: LC) is the parent company of Lending Club Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways.

Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!## ## About the Role We are looking for a results-driven and strategic VP, Member Recovery (Collections Operations) to lead our collections and post charge-off recovery efforts within the personal loans business unit. In this leadership role, you will focus on optimizing recovery strategies, managing collections processes, and driving performance improvements in the later stages of debt recovery, including the implementation of debit sales strategies.

You will have extensive experience in collections management, a strong understanding of regulatory compliance, and a proven track record in achieving recovery targets.## ## What You'll Do
* Develop and execute comprehensive pre and post charge-off recovery strategies to maximize collections on charged-off personal loans
* Oversee the implementation of debt sale programs, including the evaluation of third-party buyers and negotiation of terms to optimize recovery outcomes
* Lead and mentor a high-performing collections team, fostering a culture of accountability and continuous improvement
* Develop talent through regular assessments, coaching, and training to enhance effectiveness in debt recovery while ensuring exceptional customer service and adherence to KPIs and SLAs
* Lead a function of ~150 FTE in-house hourly associates with multiple direct reports, along with an off-shore partner site of ~50 hourly associates
* Establish and track key performance indicators (KPIs) to measure the effectiveness of recovery efforts and proactively adjust strategies as needed
* Prepare and present regular reports to senior management on recovery performance, challenges, and opportunities
* Collaborate with cross-functional teams, including legal, compliance, people success, and finance, to enhance recovery processes and minimize losses
* Maintain open lines of communication with external partners and vendors involved in debt recovery and sales
* Stay informed about industry trends, competitor practices, and market conditions to effectively position the organization’s recovery strategies. Continuously refine strategies based on new data and evolving conditions
* Leverage data analytics and changing technology (i.e. AI) to identify opportunities for improvement and innovation in recovery methods
* Ensure all collections activities comply with applicable federal, state, and local regulations, including Fair Debt Collection Practices Act (FDCPA) and other relevant guidelines
* Identify risks within the recovery process and implement measures to mitigate them
* Ensure that all collection practices adhere to the TCPA regulations, which govern how and when consumers can be contacted by phone. This includes understanding the rules around auto-dialers, text, chat and pre-recorded messages, and obtaining prior consent
* Oversee interactions with consumers, ensuring that the communication is respectful and compliant with legal standards. Address any consumer complaints related to collection practices## ##
** About You
*** 15+ years of experience in early-stage collections management, with at least 5 years in a leadership role focused on post charge-off recovery within financial services
* 10+ years relevant management experience managing a team in collections, accounts receivables or a related area
* Proven expertise in developing and implementing effective collections strategies, including debt sales
* Strong analytical skills with the ability to interpret data and make informed decisions and recommendations
* Strong leadership skills…