Head of Operations Analytics & Insights

Current Employees of Lending Club:
Please apply via your internal Workday Account

Lending Club (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community.

Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role At Lending Club, we’re committed to helping our members improve their financial health. The Senior Manager, Operations Analytics leads the team responsible for delivering clear, actionable performance insights across Service, Sales, Collections, Banking, and Back Office Operations.

You will partner closely with Operations and Finance leadership to translate complex data into strategic decisions—driving operational excellence, measurable financial impact, and long-term operating leverage in service of improving the member experience. This role combines team leadership, financial modeling, and enterprise-level transformation in a fast-paced, data-driven environment.

What You'll Do

• Lead and develop a team of Operations Analysts, establishing Operations Analytics as the source of truth for KPI insights across Operations

• Deliver executive-ready reporting and performance diagnostics that highlight trends, risks, and opportunities

• Build scalable reporting frameworks and analytics infrastructure that support frontline execution and enterprise visibility

• Identify, size, and prioritize transformation initiatives, quantifying cost savings, productivity gains, staffing implications, and revenue enablement

• Partner closely with Finance to develop business cases, ROI models, scenario analyses, and investment trade-offs aligned to planning frameworks

• Establish tracking mechanisms to measure realized vs. projected operational and financial impact

• Provide analytical leadership for strategic initiatives, including automation, vendor strategy, AI enablement, and process redesign

• Ensure data integrity, metric consistency, and governance across operational and financial reporting

About You

• Bachelor’s degree in Data Analytics, Business, Computer Science, Statistics, Finance, or a related quantitative field (Master’s degree or MBA preferred), or equivalent experience

• 6–10+ years of progressive experience in Operations Analytics, Business Analytics, Strategy, Finance, or Consulting, including experience leading analysts or cross-functional initiatives

• Proven ability to lead and develop high-performing analytics teams and influence cross-functional stakeholders

• Strong financial and operational acumen, with demonstrated success translating operational improvements into measurable financial impact (cost savings, efficiency gains, ROI, P&L outcomes)

• Advanced analytical and modeling expertise, including scenario analysis, workforce/capacity planning, and business case development

• Strong executive presence with the ability to translate complex data into clear, decision-ready insights and narratives

• Experience partnering with senior leaders to drive strategic initiatives and enterprise-level transformation

• Advanced proficiency in Excel and PowerPoint, with strong SQL and Tableau experience (Python a plus)

• Familiarity with contact center performance metrics (AHT, occupancy, adherence, shrinkage) and/or financial operations productivity metrics (throughput, turnaround time)

• Financial services experience preferred (Personal Loans, Credit Cards, Banking);
  Lean / Six Sigma or formal process improvement experience a plus

Work Location
Lehi, Utah

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will…