Debit Card EFT Payment Specialist; Temporary

Debit Card EFT Payment Specialist (Temporary)

This position and can be located at any Seacoast Bank office within the state of Florida, preferably in The Villages.

JOB SUMMARY:

The Debit Card / EFT Payments Specialist plays a crucial role in supporting the Debit Card / EFT Payments Manager and / or the Debit Card / EFT Payments Team Lead by ensuring the smooth operation of the Bank’s Debit Card systems. This position involves detailed knowledge of card processing, fraud monitoring, and adherence to regulatory standards, with a focus on executing service improvements and risk mitigation strategies.

This role is essential in maintaining the integrity of the bank’s Debit Card operations, providing a secure transaction environment for our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in managing the day-to-day operations of the Bank’s Debit Card services.
• Support the knowledge base of card processing systems, including dispute resolution and regulatory compliance.
• Help monitor fraud trends and work with the team to develop solutions to prevent fraudulent activities.
• Participate in the analysis of fraud risks and contribute to strategic recommendations to reduce financial losses.
• Aid in the cash management process and ensure terminal balancing is accurate.
• Assist in the reconciliation of daily transactions across the bank’s networks and surcharge systems.
• Contribute to the development and implementation of loss prevention strategies and identify areas for improvement.
• Support collaboration with Compliance, Risk Management, and Community Banking to manage card fraud and security risks.
• Help monitor performance against SLAs and ensure system uptime.
• Remain vigilant offraud trends, collaborating with internal teams and external partners for effective resolution.
• Knowledge of other payment platforms like Zelle, RTP, andBillPayis advantageous.
• Provide high priority to customer satisfaction.
• Adheres to Seacoast Bank’s code of conduct.

EDUCATION and/or

EXPERIENCE:

• High School Diploma or equivalent required.
• 1-3 years Banking experience; or a combination of education and experience.
• Prior experience in card services and fraud detection a plus.
• Strong analytical skills and attention to detail.
• Ability to work collaboratively within a team environment.
• Commitment to maintaining compliance and operational standards.
• PC proficient, including MS Word and MS Excel.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.