Manager, Member Recovery

Happen Bank Collections Manager

Happen Bank (formerly Lending Club) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community.

Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

Here at Happen Bank, we take pride in helping our customers through our ethos of service: MOVE. As leaders in the market, we seek individuals who are excited about their career, inspired by our vision and embody our values. In this role, you'll have the opportunity to empower our frontline by helping them provide best in class service through three simple principles: "Build a Relationship, Make it Easy, and Think Ahead".

We are looking for an experienced person who can simultaneously think strategically about collections activities across key internal functions, while also inspiring business performance and strategic execution at a team and associate level. This is a management role with several direct reports who in turn lead teams of 10-15 Associates.

• 5-10 years of experience in a leadership role of progressive responsibility
• Deep experience in collections on both strategic and operational levels; staff management preferred
• Experience managing in a highly regulated line of business while adhering to legal/regulatory framework governing collections activities including TCPA, FDCPA, and UDAAP
• Experience defining and implementing metrics and/or adjusting current metrics based on business demands/needs
• A professional, helpful, and friendly attitude coupled with the ability to listen, teach, and elicit information efficiently - we work in a team-oriented environment
• A strong problem solver and collaborator with an interest in making the business better for customers and team members
• Ability to work effectively and efficiently across multiple org levels.
• Excellent writing, email, phone and organization skills
• Strong verbal communication skills coupled with strong computer skills (Excel and Tableau experience is a plus)
• BS/BA degree, MBA preferred

Work Location Lehi, Utah The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered.

Happen Bank offers relocation, based on actual job level. Time Zone Requirements Primarily MT While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. Travel Requirements Monthly/quarterly/as needed travel to Happen Bank offices and/or other locations, as needed. Compensation The target base salary range for this position is 92,.

The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an…