Guest Experience Lead — Luxury Hospitality
Job in
Lehi, Utah County, Utah, 84043, USA
Listed on 2026-08-03
Listing for:
Ottalaus Salon
Full Time
position Listed on 2026-08-03
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Event Management & Planning, Hotel Management
Job Description & How to Apply Below
Ottalaus Salon in Utah is seeking a Guest Experience Director to elevate the guest journey across South Jordan and Lehi locations. This role demands a leadership mindset, a passion for luxury hospitality, and the ability to shape systems and training that raise guest satisfaction and retention.
You will mentor front desk teams, drive prebooking and retail conversions, monitor guest experience KPIs, and collaborate with managers to grow the business while protecting our brand.
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