Bell Captain - Cliff Lodge

## Bell Captain - Cliff Lodge Apply locations:
Snowbird, UTtime type:
Full time posted on:
Posted Todayjob requisition :
JR6557
** Snowbird
* * is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.
*
* TITLE:

** Bell Captain
*
* LOCATION:

** Cliff Lodge at Snowbird
** STATUS:
** Full-time, Year round
*
* SCHEDULE:

** Varies
* *** Must be 21+ with valid driver’s license and clean driving record.***
* *** Specific

Shifts:

Varied including weekdays, weekends, and holidays. Expected to work 5 days a week, 8 hour shifts.***
* *** Shifts will vary from 7am to 3pm and 3pm to 11pm. Must be available for both.***
* *** Full-time - 40 hours per week.
***** SUMMARY
* * As a Bell Captain, you will supervise the Bell/Valet team and assist guests with luggage and transportation needs. You will also make scheduling decisions to ensure that staffing levels match business levels, in addition to other leadership duties.
** WHAT YOU’LL DO
*** Responsible for overseeing the daily operations of the valet department.
* Responsible for overseeing productivity of 10-20 bellman and seasonal locker room attendants.
* Collaborates with Cliff Lodge Management and other Cliff departments.
* Performs bi-weekly payroll.
* Schedules staff based off of hotel occupancy levels, group business needs, special events and holidays.
* Responsible for conducting interviews and hiring within the department.
* Monitors package deliveries.
* Cleans and maintains company vehicles, including notifying Cliff Management of expired registration tags.
* Reviews and orders supplies as needed. Supplies include office supplies, valet tags for cars, and new valet signage.
* Escort incoming hotel guests to rooms and assist with luggage. Ensure that luggage is safe and not left unattended. Ensure that luggage is placed in the cart properly and handled with care. Deliver luggage to guests’ rooms within 15 minutes of guests’ arrival. When rooming a guest, luggage should be placed on luggage rack. After rooming, you should offer further assistance including points of interest and entertainment attractions.

Explain features of the room, such as the operation of radio, television, housekeeping service, refreshment center, room safe and heat control.
* Arrive at the guest room to collect luggage within 8 minutes of the guest’s call when the guest is departing. Understand and adhere to procedure of master key usage.
* Be visible and available in the lobby to assist guests when required. Ensure guest name usage whenever possible. Maintain eye contact with guests. Assist in keeping the work area neat and clean. Provide valet service for guests by parking and retrieving vehicles and directing traffic.
* Answer the telephone within 4 rings with a clear and audible greeting and close the conversation with a pleasant final remark. Keep record of calls for service (check-in, check-out, miscellaneous). Assist in accurate maintenance of bell desk log sheets.
* Consistently demonstrate personal guest service excellence.  Be an ambassador for the hotel when in contact with guests. Maintains a high level of professionalism in all aspects of job performance.
* Snow Removal - Responsible for shoveling snow and salting walkways and parking areas.  Assisting with lot clearings as necessary.
* Responsible for the beautification of valet common areas (Cliff parking areas, garage, tunnel and locker room). This includes picking up trash, reporting maintenance issues and sweeping.
* Shuttle Runs
* Outside of normal Bell season be willing to work Front Desk or Maintenance based on skill set.
* Travel:
Occasional trips to Salt Lake Valley.
** WHAT YOU NEED TO GET THE JOB DONE
*** High School Diploma or equivalent required.
* 6 Months of job specific work experience with demonstrated competence. Previous supervisor/managerial experience preferred.
* Must be at least 21 years of…