Member Services Associate

Russell Tobin is looking for a Member Advocate
- Lehi UT for our client who is a leading global financial services firm providing a wide range of healthcare services.

Member Advocate

Hybrid:
Lehi, UT office
- Mondays & Tuesdays (In-Office Days)

6 months +

$19/hr - $19.80/hour

Interviews asap

• Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Support and cultivate office culture that aligns with client values and incorporates the outstanding aspects of the team
• Reporting into a Team Lead, this will be an essential role.
• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor's or Associate's degree

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Benefits Disclosure: “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Equal Employment Opportunity: Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment: Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations: We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.