Technical Support Specialist - Control

Job Description

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem‑solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a portfolio of 100+ brands and solutions, requiring commitment beyond a traditional technical support role.

This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering teammates with knowledge and confidence.

• Serve as the primary technical resource for Control4 customers, delivering expert support for installation, configuration, troubleshooting, and return processing needs.
• Provide basic support for 80+ third‑party brands with limited or no formal training.
• Provide Tier‑1 support for ADI and Snap One’s 20+ exclusive brands and solutions.
• Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories.
• Aid in the creation and maintenance of technical documentation, including troubleshooting guides, configuration procedures, and knowledge base articles.
• Process product returns efficiently while ensuring adherence to technical verification protocols.
• Participate in beta testing of new products and solutions, providing actionable feedback.
• Actively contribute to team training initiatives by sharing insights and techniques to enhance performance.

• 2+ years of professional experience installing and/or programming Control4 products.
• Hands‑on experience installing, configuring, and troubleshooting surveillance, professional audio/video, and other technology solutions.
• Experience troubleshooting across multiple product categories and technologies.
• Experience with IoT, audio/video, networking, home automation, and surveillance technologies.
• Demonstrated problem‑solving skills and ability to learn and apply new technical concepts quickly.
• Exceptional English communication skills, both verbal and written, with a customer‑first mindset.

• Control4 Automation Programmer certification or Control4 Certified Technician certification.
• Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
• Experience with ADI’s proprietary exclusive‑brand products and platforms:
  OvrC, Luma, Binary, Watt Box, Clare, and others.
• Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
• Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.
• Collaborative work environment with access to cutting‑edge technology.

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. The spin‑off is targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology‑driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living.

Resideo is an equal‑opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the “EEO is the Law” poster, “EEO is the Law” Supplement Poster, and the Pay Transparency Nondiscrimination Provision.

Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance.