Project Manager, SmartSense; Lehi, UT - Onsite

Join a high-performing, tight-knit team at a fast-growing company that is using the Internet of Things (IOT) to transform how organizations sense, monitor, and make decisions. Smart Sense and Jolt are trusted by more than 2,000 organizations, including Walmart, Space

X, Apple, CVS Health, Coca-Cola, and the US State Department to help them make sensor-driven decisions. We have a solution that our customers rely on every day to make mission critical decisions; we are looking for team-oriented change agents to help shape the future of IOT.

Project Manager

We are seeking a detail-oriented and technically capable Project Manager to support client-focused projects from kickoff through installation. This role works closely with cross-functional teams and customers to ensure smooth implementations, strong customer experiences, and consistent delivery against timelines and KPIs. The Project Manager plays an important role in maintaining fast response times, high customer satisfaction (CSAT), and effective handling of customer issues while supporting scalable onboarding and process improvements.

What You Will Do

• Coordinate cross-functional teams to deliver client projects on time
• Build and manage project timelines, milestones, and implementation plans
• Define installation goals and support successful customer onboarding
• Monitor and assist with customer escalations to ensure timely and thoughtful resolution
• Coordinate customer training sessions, documentation, and training videos
• Track project progress and provide clear status updates and reporting
• Apply best practices to improve efficiency, consistency, and customer experience
• Support long-term initiatives such as touchless onboarding and process improvements

Who You Are and What You Bring

• 1-3 years of experience in a customer support, product support, or client-facing role
• Organized and customer-focused with strong attention to detail
• Comfortable working with data and using metrics to improve performance
• Strong communication skills and the ability to manage multiple tasks at once
• Calm and adaptable in fast-paced or high-volume environments
• Motivated to learn and grow technical and functional skills

Desired but Not Required

• Experience monitoring or improving KPIs such as response time or CSAT
• Familiarity with tools such as Net Suite, Salesforce, JIRA, or Zendesk
• Exposure to high-volume support or operations environments

* Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.

Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings. The anticipated base pay range for this position is $63,000 - $99,000. Pay ranges are determined by role, job level and primary job location.

The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position.

Pay ranges are typically reviewed and updated annually.

At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.