OTC Process Manager

We are looking for a highly motivated and detail-oriented Order to Cash (OTC) Process Manager with strong experience in SAP implementations

• • Serve as the OTC process subject matter expert (SME) throughout the SAP implementation lifecycle (design, build, test, deploy, and post-go-live support).
• • Collaborate with internal teams to ensure as-is OTC process documentation is complete & understood. Support to-be process documentation efforts as needed.
• • Work with functional & technical teams to ensure OTC system requirements are accurately captured and configured in SAP.
• • Participate in or lead BAT (Business Acceptance Testing) & UAT (User Acceptance Testing), integration testing, and data validation / reconciliation to ensure accurate order processing, invoicing, cash application, and financial posting.
• • Support data migration efforts and provide insights on master data related to customers, pricing, and contracts.
• • Identify and help resolve process and system issues, providing root cause analysis and long-term solutions.
• • Assist in training and change management initiatives to ensure business readiness.
• • Ensure compliance with internal controls, audit requirements, and standard operating procedures.
• • Support the order to cash function in ad hoc project and system design initiatives for strategic company initiatives and go to market strategies

• • 5+ years’ experience in OTC processes, with at least 2 full-cycle SAP implementations (preferably S/4
  
  HANA).
• • Strong working knowledge of SAP SD (Sales and Distribution) and integration with MM, FI, and CRM.
• • Experience working in a high-growth and fast-paced company, ideally in the Software and Hardware industry.
• • Experience managing business process documentation, especially creating process flows for end-to-end processes. Experience using Lucid Chart a plus.
• • Experience with multiple business models such as SaaS, on-premise licenses, hardware and services.
• • Ability to influence, collaborate and partner with all levels of management and be able to relay their needs and perspectives.
• • Excellent written and verbal communication skills.
• • Ability to coordinate and prioritize multiple tasks in a deadline-driven environment.
• • Great organization skills, to be able to self-manage and prioritize several different activities in parallel.
• • Experience working with systems including Net Suite, SFDC and Zuora a plus.