Business Analyst

Business Analyst page is loaded## Business Analyst remote type:
Onsite locations:
Lehi, UT (3400 W. Mayflower) time type:
Full time posted on:
Posted Todayjob requisition :
R4775
** Our Company
** Explore how you can contribute  over 50 years, Ameri Life has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
** Job Summary
** We are seeking a curious, detail-oriented Business Analyst or Technical Support Associate to join our team. This is an entry-level role ideal for someone who enjoys troubleshooting, asking thoughtful questions, and learning how business systems and technology work together. In this position, you will serve as the first line of support for inbound questions received through our support email, assisting agents with issues related to our CRM platform (Go High Level  / GHL), website, and sales platform.

Over time, you will also gain exposure to the analytical and technical aspects of our systems, including dashboarding and large datasets. This role is designed as a growth opportunity, with clear paths into CRM operations, analytics, or more technical platform/software roles. All platform- and support-specific knowledge will be learned on the job. Success in this role is driven by curiosity, strong problem-solving skills, and attention to detail.
** Job Description
***
* Location:

** In-Office (with hybrid work option after 9 months)
*
* Key Responsibilities:

** Support & Troubleshooting:
* Monitor and respond to inbound support emails from agents
* Troubleshoot and resolve issues related to:
Go High Level  (GHL) CRM workflows, automations, and data, Website behavior and integrations, Sales and lead management platforms
* Clearly document issues, root causes, and resolutions
* Identify recurring issues and suggest process or system improvements - Escalate complex or system-level issues to technical or product teams as needed
* Communicate clearly and professionally with internal users

Business Analysis & Technical Exposure:
* Assist in analyzing system behavior, performance, and data accuracy
* Support dashboarding and monitoring efforts using Grafana and Power BI
* Work with large commission and financial datasets, where accuracy and attention to detail are paramount
* Help validate data, investigate discrepancies, and ensure reporting integrity
* Collaborate with technical team members to understand platform workflows and system architecture

Learn and gradually contribute to tools and technologies such as:
* Monitoring and visualization tools (Grafana, Power BI)
* Cloud environments (AWS)
* Databases and querying (SQL / Postgre

SQL)
* Serverless and automation tools (AWS Lambda)
* Workflow automation platforms (n8n or similar tools)
* Internal tools and scripts (Node.js, Python)
*
* Required Qualifications:

*** Strong curiosity and a natural problem-solving mindset
* Ability to think logically and methodically when troubleshooting issues
* Comfort working with technical systems, data, or software platforms
* Excellent attention to detail, especially when working with data
* Clear written communication skills
* Willingness to learn new tools, systems, and technologies
*
* Preferred Qualifications:

*** Experience with Go High Level  (GHL) CRM
* Prior exposure to CRM platforms, SaaS tools, or technical support roles
* Experience with or knowledge of SQL, particularly PostgreSQL
* Familiarity with AWS services, including AWS Lambda
* Experience working with n8n or similar workflow automation tools
* Familiarity with or interest in:
Grafana and/or Power BI, Node.js, Python
* Educational background in business analysis, IT, computer science, or a related field
* Team members who perform well will have opportunities to advance into areas such as:
Go High Level  (GHL) CRM administration and optimization
* Business analytics and reporting
* Commission and financial data analysis
* Platform or software support
* More technical roles working directly on systems, tooling, or development
* Organized and able to manage multiple support requests simultaneously
** Work Arrangement:
** This position is in-office initially. After 9 months of successful performance, the employee will have the option to transition to a hybrid work arrangement, working both in-office and from home.
** Growth & Advancement Opportunities:
** This role is intentionally designed as a career entry point.
** Who You Are:
*** Curious and motivated to understand how systems work end-to-end
* Comfortable troubleshooting technical issues and digging into data
* Detail-oriented, especially when accuracy matters
* Eager to learn, grow, and take on increased responsibility over time
** What Ameri Life Offers
** A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.
**…