Sales Operations Business Analyst

Vasion is looking for a Sales Operations Business Analyst that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 400+ employees worldwide, including at our global headquarters in St.

George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

The ideal candidate will be responsible for bridging the gap between business needs and technical solutions within our sales tech stack. This role requires a deep understanding of Salesforce capabilities, strong project management skills, and the ability to translate business requirements into functional specifications and operational processes. If you are passionate about optimizing business processes and have experience in project management, we want to hear from you!

• Requirement Gathering:
  Collaborate with Sales stakeholders to gather and analyze business requirements, ensuring that solutions align with business objectives.
• Sales Tools:
  • Manage the sales technology stack (lead routing, data enrichment, email sequencing, dialers, call recording, video capture, note management, etc.) on a day‑to‑day basis and develop and execute the overall strategy, identifying technology gaps, evaluating vendors and optimizing every tool for maximum sales productivity.
  • Ensure sales teams have the necessary tools and technologies to perform day‑to‑day processes effectively.
  • Automate tool processes to deliver timely information to various stakeholders and ensure data accuracy.
• Salesforce Configuration:
  Work closely with Salesforce team and administrators to design and implement Salesforce solutions, including configuration, customization, and automation of workflows.
  • Stay updated on Salesforce releases, best practices, and emerging technologies to recommend and implement improvements.
• Process Improvement:
  Identify opportunities to enhance business processes and integrations within our tools.
  • Analyze current business processes and workflows, identifying areas for improvement and optimization.
  • Contribute to the development of Salesforce governance and best practices within the organization.
• Reports and Dashboards:
  Design, develop, and maintain Salesforce reports and dashboards to provide actionable insights and support data‑driven decision‑making.
• Project Management:
  Manage end‑to‑end projects, from initial scoping and requirements gathering to execution, testing, and deployment. Ensure that projects are delivered on time, within scope, and within budget.
• Testing and Validation:
  Conduct system testing, user acceptance testing (UAT), and coordinate with end users to validate that the solutions meet the business requirements.
• Documentation:
  Create and maintain detailed documentation, including operational and data process flows, requirements, test cases, and user guides.
• Training and Support:
  Provide training and support to end users, ensuring they understand how to effectively use tools and features.
• Other:
  Perform other related duties as assigned.

• Experience:
  
  Minimum of two years of experience as a Business Analyst, with a strong focus on Salesforce.
• Tool Expertise:
  Proficient in Salesforce configuration, particularly in designing and managing reports, dashboards, and flows. Experience with one or more of the following or similar tools:
  Lean Data, Gong, Salesloft, Zoominfo, Outreach, etc.
• Project Management:
  Demonstrated experience in managing projects, with strong organizational, communication, and leadership skills. Familiarity with project management methodologies (e.g., Agile, Waterfall) is a plus.
• Technical
  
  Skills:
  
  Proficiency in tools such as Excel/Google Sheets, PowerPoint, and project management software (e.g., Jira or Asana preferred).
• Education:
  
  Bachelor's degree in Business, Information Technology, or a related field.

• Salesforce Certification:
  Salesforce Business Analyst Certification is preferred.
• Analytical
  
  Skills:
  
  Strong analytical and problem‑solving skills,…