Technical Account Manager

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

As a Technical Account Manager (TAM), you will be the primary technical authority and strategic advisor for our most significant enterprise customers, driving their IT transformation on the Everpure™ Platform. You’ll bridge the gap between complex business challenges and technical solutions, collaborating closely with Engineering and Customer Experience teams to ensure long-term architectural success. Your mission is to move beyond maintenance and act as a visionary liaison that maximizes the value of Everpure technology within the customer’s unique ecosystem.

• Strategic Technical Ownership:
  Serve as the long-term technical owner and primary advisor for assigned enterprise accounts, aligning platform strategy to evolving business priorities and IT transformation initiatives.
• Governance & Strategic Ownership:
  Establish structured technical governance, including regular health reviews, roadmap alignment sessions, and lifecycle planning to ensure long-term architectural stability and renewal confidence.
• Portfolio Architecture Alignment:
  Provide architectural guidance across block, file, object, and cloud-integrated solutions within the Everpure platform, ensuring performance, scalability, resiliency, and data protection objectives are met.
• Proactive
  
  Risk Management:
  
  Identify operational, architectural, and performance risks through telemetry analysis, trend evaluation, and structured engagement, driving preventative action before business impact occurs.
• Lifecycle & Upgrade Strategy:
  Guide customers on replication posture, disaster recovery readiness, upgrade governance, and capacity planning to maintain predictable and resilient platform operations.
• Executive Advisory & Communication:
  Present risk posture, technical strategy, and platform roadmaps to stakeholders ranging from administrators to CIO-level executives, translating technical decisions into measurable business outcomes.
• Cross-Functional Technical Leadership:
  Lead complex, multi-technology issue resolution across Customer Experience, Engineering, Sales, and third-party vendors when standard escalation paths are insufficient.
• Value Realization & Optimization:
  Drive continuous improvement initiatives that enhance performance, resiliency, operational efficiency, and long-term adoption of the Everpure platform.

• Enterprise Infrastructure
  
  Experience:
  
  12+ years of experience operating within complex enterprise infrastructure environments, including architecture strategy and mission-critical workload support.
• Strategic Account Ownership:
  Demonstrated experience managing long-term technical relationships within vendor or enterprise IT environments, with accountability for architectural alignment and customer outcomes.
• Enterprise Storage & Data Platform Expertise:
  Strong hands-on experience with enterprise storage architectures across block, file, and object environments, including high availability design, replication strategies, disaster recovery planning, and lifecycle governance.
• Portfolio & Cross-Platform Awareness:
  Broad understanding of storage integration within multi-technology ecosystems, including virtualization platforms, operating systems (Linux/Unix/Windows), networking fundamentals, and data protection strategies.
• Mission-Critical Workload Support:
  Experience supporting Tier 1 applications and database environments (Oracle strongly preferred) where performance consistency and resiliency are essential.
• Proactive Risk & Analytical Capability:
  Proven ability to interpret telemetry, performance trends, and operational data to identify early risk indicators and recommend preventative action.
• Cross-Functional Technical Leadership:
  Experience leading complex issue resolution efforts across internal teams and external vendors in…