Technical Account Manager

You’ll be joining Adobe on a contract opportunity, employed through Next Deavor.

Next Deavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

You will serve as a trusted technical partner who helps the client realize value from enterprise marketing and experience solutions. You will work directly with customers and stakeholders across technical and executive levels to drive adoption, operational health, and upgrades. This role is Hybrid (Lehi office strongly preferred) but is open to Remote candidates in the Mountain Time Zone.

• Act as a central point of contact to ensure high levels of customer satisfaction
• Maintain regular communication with external and internal teams and manage expectations
• Engage with Director- and VP-level executives to translate business needs into technical and operational plans
• Coordinate and drive efforts to optimize product performance and customer adoption
• Lead customers through complex environment changes and upgrades
• Supervise management of technical critical issues and customer concerns
• Share proactive notifications and recommendations about upcoming releases and potential impacts
• Lead customer check-ins and participate in quarterly business reviews
• Deliver proactive status updates, deliverables, and guidelines
  
  Continuously develop both technical and soft skills

• Bachelor’s degree in a related technical field or equivalent experience
• At least seven years of full-time experience in consultative, development, customer support, or related roles in marketing technology
• Very strong written and verbal communication skills in English
• Proven presentation skills and experience organizing and leading high-profile customer calls and meetings
• Customer-facing experience in enterprise projects
• Competency in analytical problem solving, project management, cross-functional collaboration, and value selling
• Technical experience and familiarity with Experience Manager, Gen Studio, and Workfront (or equivalent solutions)

• Additional language skills beyond English
• Demonstrated ability to adapt quickly to new technologies

$30.99 - $38.73/hour

This role may fill quickly. Submit your resume to be considered.