Imaging Data Technician

About Ancestry:

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives.

Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE).

We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity. Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

The Imaging Data Technician is responsible for maintaining the organization and accuracy of Ancestry's image files throughout the production pipeline. This role involves managing metadata, file naming conventions, and imports to transform raw scans into finalized digital assets for Ancestry's archive partners and website users. This position utilizes Ancestry's imaging tools, ticketing systems, and databases to ensure that each file is accurately labeled, mapped, and technically compliant.

Additional responsibilities include managing multiple tasks across concurrent projects, monitoring interdepartmental workflow connections, and resolving technical issues as they arise. Success in this role requires strong technical aptitude, a systems-oriented mindset, and a comprehensive understanding of file movement within interconnected workflows.

• Build and maintain mapping configurations that route content into Ancestry's proprietary imaging systems.
• Apply and validate metadata, naming conventions, and file structures to ensure content meets technical specifications and downstream searchability requirements.
• Monitor production pipelines and diagnose issues across mapping, web crawls, SFTP transfers, and ingestion workflows.
• Coordinate concurrent projects and work streams—tracking status, surfacing blockers, managing dependencies, and driving issues to resolution.
• Manage ticket queues (Workfront) from intake to close—triaging reprocess requests, investigating root causes, and tracking resolution through completion.
• Process digital image hard drives by validating data integrity, reconciling import records, and resolving ingestion or mapping errors.
• Query databases (MySQL or comparable) to investigate discrepancies, verify ingestion results, and support error resolution.
• Prepare and verify digital delivery packages, confirming metadata accuracy, file structure, and documentation before transfer to archival partners.
• Partner with project managers, support teams, and cross-functional groups to coordinate handoffs, improve processes, and document workflows.
• Handle physical media drives—shipping, receiving, and inventory—with proper chain‑of‑custody documentation.
• Perform additional duties and special projects as assigned by the Imaging Operations Manager or Content Production Manager.

• Strong project coordination skills— able to manage multiple concurrent work streams, track status and dependencies, and drive issues to closure without constant oversight.
• Skilled at…