Senior Technical Account Manager

The Opportunity

Ultimate Success is Adobe’s Digital Experience elite service, contributing to the success of our largest customers by wrapping Support Delivery and Technical Account Management around the customer. We are seeking a technical expert in Workfront to join our dynamic TAM Team. Work with a highly collaborative team on highly visible engagements across industries and verticals and grow with a robust system of support and enablement.

• Work with customers at varying stages of solution maturity to solve targeted customer issues and enable customers on Workfront features and functionality in short‑term engagements.
• Effectively assess a customer’s technical needs, devise efficient solutions or areas of growth, and present and review the options with the customer.
• Proactively maintain the highest level of technical expertise by staying current with new Workfront releases and functionality.
• Be a recognized Workfront expert.
• Leverage hands‑on technical and product skills, as well as digital marketing business insight, to solve customers’ technical obstacles.
• Build trusted advisor relationships with our customers, Technical Account Managers, Customer Success Managers, and product teams.
• Be highly motivated and self‑directed with the ability to lead multiple short‑term customer engagements simultaneously.
• Take leadership during project discovery and delivery, while collaborating with the TAM or CSM.
• Foster a collaborative spirit within our team and cross‑functional teams.
• Participate within the Adobe technical community to develop and share guidelines and processes.

• 3+ years of Consulting Experience with Workfront.
• Experience implementing Workfront Workflow and Workfront Planning.
• Experience building and consulting on Fusion Scenarios.
• A deep understanding of the content life cycle and content supply chain.
• Experience with the Workfront > AEM Native Integration or connecting Workfront and AEM Assets via Fusion.
• Demonstrate proficiency in artificial intelligence (AI) technologies and a strong awareness of emerging trends and innovations in the AI landscape.
• Experience with or general understanding of Gen Studio for Performance Marketing.
• Workfront Professional or Expert Certification.
• Experience developing customer‑facing thought leadership assets that address common customer technical issues.
• Good presentation and interpersonal skills both verbal and written in English.
• Able to articulate business solutions to both technical and non‑technical audiences.
• Adapt to and work effectively with a variety of customers, establishing credibility and trust quickly.

Adobe is a proud Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.