Sr. Instructional Designer

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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Job Summary

The Sr. Content Designer is a senior-level individual contributor who designs, builds, and leads the development of complex, high-quality learning experiences across a wide range of modalities. Working from scoped project requirements defined by Learning Consultants, this role transforms strategic business needs into innovative, evidence-based learning solutions that drive measurable performance outcomes.

Beyond their own project work, the Sr. Content Designer serves as a technical and creative resource for the broader Content Design team - mentoring junior designers, modeling best practices, championing quality standards, and helping upskill the team on emerging tools and methods. This role is fluent in adult learning theory, instructional frameworks, visual and interaction design, video production, web-based learning technologies, and the practical application of AI in learning design.

Key Responsibilities

* Learning Design & Development

* Design and develop complex, multi-layered learning solutions across multiple formats: eLearning, ILT, VILT, microlearning, video, blended, and performance support.

* Lead the architecture of large-scale or multi-course learning programs, ensuring logical flow, scope alignment, and instructional coherence.

* Partner with Learning Consultants to create sophisticated design documents, scripts, storyboards, interaction maps, and prototypes for complex learning challenges.

* Develop content using advanced features of tools such as Articulate Storyline, Rise, Adobe Creative Cloud, or similar platforms.

* Apply instructional design, cognitive load theory, UX/learner experience design, and accessibility best practices to all solutions.

* Build interactive web objects and custom HTML/CSS/JavaScript elements to extend authoring tool capabilities and create richer learner experiences.

* Integrate visuals, interactivity, branching scenarios, assessments, simulations, and rich media into learning products.

* Ensure all content meets brand, accessibility and quality standards.

* Video Development & Production

* Produce and edit instructional videos, screen recordings, and micro-video content from concept through final delivery.

* Edit footage using tools such as Adobe Premiere Pro, Camtasia, or similar; incorporate motion graphics, captions, and brand-consistent graphics.

* Develop animated explainer videos, software simulations, and visual demonstrations to support complex or technical content.

* Apply video best practices for instructional contexts: pacing, visual hierarchy, chunking, and engagement design.

* AI-Augmented Learning Design

* Integrate AI tools into the learning design workflow, including content generation, rapid prototyping, translation/localization support, and personalized learning pathways.

* Evaluate and pilot emerging AI authoring platforms and tools (e.g., AI-driven voiceover, avatar tools, adaptive learning engines) for team adoption.

* Apply prompt engineering and AI-assisted content development responsibly, ensuring accuracy, bias review, and alignment with learning objectives.

* Stay current on AI ethics and responsible use guidelines as applied to learning content creation.

* Web Objects & Advanced Interactivity

* Design and build custom web objects for use within eLearning authoring tools, including interactive data visualizations, branching experiences, and gamified elements.

* Leverage HTML5, CSS, and basic JavaScript to create interactions that go beyond standard authoring tool templates.

* Collaborate with developers and/or the Learning Technology & Analytics Partner to troubleshoot, test, and optimize web object performance across devices and browsers.

* Maintain and document web object component libraries for team reuse.

* Mentorship & Team Development

* Serve as a mentor and coach for junior and mid-level Content Designers, providing guidance on instructional strategy, creative execution, and tool proficiency.

* Conduct structured reviews of team members' work, offering actionable, constructive feedback aligned with quality standards.

* Lead or…