Implementation Engineer

Implementation Engineer

Lehi, Utah, United States

Ensures Route’s products and features are implemented properly on partner merchants’ e‑commerce stores, working cross‑functionally to reduce merchant "time to revenue" and maintain high implementation quality.

• Implement Route’s products and features on merchant e‑commerce sites, ensuring seamless integration with the merchant site and shopper experience.
• Collaborate closely with Account Executives, Solution Engineers, and Customer Success Managers throughout the merchant implementation lifecycle.
• Partner cross‑functionally with Merchant Support and Software Engineers to troubleshoot technical issues and drive optimal implementation outcomes.
• Monitor Route's product behavior, identify anomalies, and surface optimized solutions proactively.
• Maintain thorough and accurate documentation throughout the implementation lifecycle, capturing technical configurations, merchant‑specific customizations, and process notes to ensure continuity and team knowledge sharing.
• Develop custom scripting solutions when merchants encounter implementation blockers.
• Lead implementation calls with merchants, explaining technical concepts in clear, accessible ways and ensuring concerns are addressed and resolved.
• Manage and prioritize the implementation queue using Salesforce and Linear.
• Resolve escalated implementation issues with a sense of urgency and ownership.
• Continuously refine implementation processes to improve team productivity and efficiency.

• 1-2 years of experience with HTML, CSS, and JavaScript, or equivalent demonstrated experience.
• Strong problem‑solving skills and resourcefulness.
• Experience working in collaborative, cross‑functional environments and managing multiple stakeholder needs simultaneously.
• Excellent attention to detail with the ability to communicate complex ideas clearly to both technical and non‑technical audiences.
• A fast learner who can absorb new tools, platforms, and concepts quickly and apply them effectively.
• Embody a culture of innovation, transparency, discovery, and collaboration.
• Comfortable using AI tools (such as Cursor, Claude Code, or similar) to accelerate problem‑solving, scripting, and documentation; a mindset toward leveraging AI to work smarter and move faster is an expectation.
• Familiarity with one or more major e‑commerce platforms (Shopify, Woo Commerce, Big Commerce, or similar) is preferred but not required.
• Front‑end development experience is preferred but not required.
• BS/BA in Information Systems, Computer Science, or a related technical field is preferred but not required.

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

• Health insurance coverage of 95%–100% for you and your family (remote or hybrid work arrangements).
• Unlimited PTO and 401(k) matching.
• Formalized growth opportunities and learning & development programs.
• Equity incentive plan for eligible employees.
• Competitive base salary of $74,000 – $86,000.

This role’s base salary ranges from $74,000 to $86,000. Additional compensation may include commissions for eligible roles, bonus targets under Route’s bonus plan, and potential overtime pay. Compensation packages are based on several factors unique to each candidate, including career level, skills, experience, geographic location, and other job‑related reasons.