Terminal Deployment Consultant

ABOUT THIS POSITION

The Solution Adoption Consultant – Payments & Terminal Solutions drives the successful implementation, deployment, and adoption of Waystar’s payment technology solutions for healthcare clients. The consultant serves as a strategic partner to clients and internal stakeholders throughout the implementation lifecycle, ensuring a seamless client experience from onboarding through go‑live and stabilization.

• Lead client implementations involving payment terminals, payment hardware, and healthcare payment solutions, serving as trusted advisor throughout onboarding, implementation, deployment, and go‑live activities.
• Develop a detailed understanding of client workflows, operational processes, and payment environments to support long‑term solution adoption and success.
• Manage multiple concurrent projects across varying phases of the implementation lifecycle, communicating project status, risks, timelines, dependencies, and mitigation plans to clients and internal stakeholders.
• Utilize Salesforce (SFDC) and other internal systems to document project activities, track implementation progress, manage client communications, and maintain accurate records.
• Support implementation best practices and continuous process improvement initiatives to enhance operational efficiency and client experience.
• Coordinate merchant onboarding activities, including merchant account setup, payment processing readiness, and terminal assignment, collaborating with internal and external payment processing partners.
• Coordinate terminal ordering, provisioning, configuration, assignment, and deployment activities for client locations, ensuring terminals are properly configured within merchant and Waystar environments.
• Leverage Epic knowledge and understanding of healthcare revenue cycle workflows to support implementation planning and client adoption, supporting integration‑related activities and collaborating with technical teams.
• Participate in scheduled go‑live support activities, including occasional after‑hours or weekend coverage based on client deployment schedules, driving end‑to‑end resolution of escalated implementation, deployment, and payment processing issues.
• Collaborate closely with Product, Engineering, Operations, Customer Success, Payment Operations, and external vendors to improve processes and client outcomes, identifying opportunities for operational improvements, automation, and enhanced client experience.

• Required
  • Bachelor’s degree or equivalent professional experience.
  • 5+ years of project management, implementation, or consulting experience in a client‑facing technology environment.
  • 2+ years of direct client‑facing implementation or solution consulting experience.
  • Experience supporting payment terminals, payment hardware, merchant processing, or payment technologies.
  • Experience with merchant onboarding processes and payment operations workflows.
  • Experience using Salesforce (SFDC) or similar CRM/project tracking platforms.
  • Strong understanding of payment processing lifecycle, merchant account setup, and transaction flow management.
  • Experience working with healthcare technology implementations and integrations.
  • Strong organizational, communication, and stakeholder management skills.
  • Ability to manage competing priorities in a fast‑paced environment.
  • Strong analytical, troubleshooting, and problem‑solving capabilities.
  • Technical aptitude with the ability to quickly learn new systems and technologies.
• Preferred
  • Experience with EMV payment processing, payment gateways, merchant services, or point‑of‑sale technologies.
  • Knowledge of Epic workflows, healthcare revenue cycle operations, or healthcare payment integrations.
  • Familiarity with networking concepts, firewalls, and terminal connectivity.
  • Experience in healthcare payments or payment processing environments strongly preferred.
  • PMP certification or formal project management training preferred.
  • Experience supporting go‑live command center activities or implementation escalations.
  • Point‑of‑sale or server support experience is a plus.

Waystar is an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Waystar provides cloud‑based technology that simplifies and unifies healthcare payments.